Terms & Conditions
Delivery of orders placed online should take place within 5 – 10 working days subject to availability. The only exception to this will be over extended periods when the school shuts down such as Christmas and New Year. Revised delivery times will be published where necessary on the website.
Should any items be out of stock, we will contact you to let you know.
Should you change your mind or goods ordered are unsuitable, you will have a period of 28 days beginning on the day you receive your order to cancel or return goods. Please be aware that your right to return items does not apply to “made to order” goods.
You must inform us of your wish to cancel by e-mail to firstname.lastname@example.org within a period of 28 days beginning on the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them.
You should return goods to us in their original packaging, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. Please include a copy of the delivery note or invoice in the package. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. You are responsible for all associated postage costs.
Full details of how to return goods can be found in the ‘Returns’ section below.
Delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.
Returns should be addressed as follows:
Millfield School Shop Returns
Exceptions to the Returns Policy
No refunds or exchanges can be given on items made to your specification, such as named clothing, and engraved goods unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, certain jewellery items, cosmetics and grooming products cannot be returned if unwrapped unless faulty. Perishable items cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. Gift cards/eVouchers/vouchers cannot be returned or exchanged for cash. You have a duty to look after the goods whilst in your care and if they are returned damaged they may not be refunded to you unless they are faulty.
Under the Sale of Goods Act 1979, should an item be returned to us and found to be faulty, we reserve the right to arrange repair or replace items within a reasonable time frame so as not to cause the customer significant disruption. Should items returned be deemed as not faulty, the customer will be responsible for all postage costs. Millfield will refund the postage cost of any returned items due to fault not attributable to the customer. Proof of postage and cost should be provided by the customer.